Returns and Exchanges

Returns and Exchanges

We want you to feel confident when choosing products from our website. If you have concerns after receiving an item, please contact us promptly so we can review the situation and provide a reasonable solution.

Return window

Return or exchange requests should be submitted within the period confirmed at purchase or inquiry approval. Requests submitted after the allowed period may not be accepted.

Item condition

Returned items should be unused, undamaged, and in their original packaging where applicable. Products that have been installed, customized, used, damaged, or altered may not be eligible for return.

Non-returnable items

Custom products, clearance items, hygiene-sensitive goods, digital goods, and items marked as final sale may be excluded from return or exchange unless required by law.

Refund processing

Approved refunds are usually processed after the returned item has been received and inspected. The refund method and processing time may depend on the original payment channel or agreed settlement method.

How to request support

Please contact our support team with your order information, product details, photos if relevant, and a description of the issue. We will review your request and explain the available next steps.